Middle Atlantic Products - Furniture FAQs

FURNITURE FAQs

View frequently asked questions about our furniture products below and contact us with any additional information you may need.

What are the terms of my purchase?

How do I care for my furniture?

What is the return policy on MAP furniture?

How do I obtain a quote for MAP furniture?

When do I need to order a Finish (FIN-)?

What is the lead-time for furniture production?

What is the difference between configuring my own and Pre-Configured MAP furniture?

What is Frame to Furniture™?

What is a millworker's kit?

What is Lever Lock™?

How do I see my price?

What are the differentiating characteristics of the Moderno/Sota/Klasik styles?

Can Middle Atlantic match the finish of my existing furniture?

Does Middle Atlantic offer Design Service?

What does my C5 Series Credenza finishing kit part number mean?

How to order a C5.

 

What are the terms of my purchase?

Please view our terms here.

 

How do I care for my furniture?


Cleaning and care methods differ based on material. To download our complete guide, click here. We recommend leaving this guide behind for your clients to reference throughout their ownership of the furniture.

 

What is the return policy on MAP furniture?


Please view our terms here.

 

How do I obtain a quote for MAP furniture?

Today, the process of obtaining a quote online varies depending on the furniture series you’re exploring. We apologize for this inconvenience and are actively working to standardize these processes to make quoting all our furniture products easy. - The C5 Series Credenza is the first furniture product to be made available for quoting and ordering in our web-based design tool.  And soon our entire furniture offering will join our credenzas in our design tool. To obtain quotes on our furniture products, refer to these resources:

 

Product Series

Online

Customer Support

C5 Series Credenza

Design Tool

customersupport@middleatlantic.com

L5 Series Lectern

Design Tool

customersupport@middleatlantic.com

ViewPoint Series

-

customersupport@middleatlantic.com

TechPed

-

customersupport@middleatlantic.com

Edit Center

-

customersupport@middleatlantic.com

LD Desks

-

customersupport@middleatlantic.com

 

When do I need to order a Finish (FIN-)?

A Finish is sometimes added to your furniture order to denote what color you've selected and is noted as a part number beginning with FIN-; however, not all furniture products require a FIN- part number. We're working to simplify the ordering process by incorporating the finish selection into your complete part. See the chart below to determine which furniture products require a separate finish part number.

 

Product Series

FIN- Required

Hub

Yes

TechPed™ Series

Yes

ViewPoint™ Series

Yes


What is the lead-time for furniture production ?

The lead time is determined by two key variables 1) the material and 2) the quantity.  For orders of 1-3 products, see the list below.  For orders of more than 4, please contact us.

 

Steel Frames

Ships from stock

Thermolaminate

3 Weeks

HPL

6 Weeks

Veneer

12 Weeks

 


What is the difference between configuring my own and Pre-Configured MAP furniture?


Pre-Configured credenzas are our most popular styles and colors with a reduced lead-time (shipping in 2 weeks for orders up to 3 units). Preselect also offers easy ordering and quoting. Our web-based design tool will allow almost any configuration that is possible within the product line.

 

What is Frame to Furniture™?


Our Frame to Furniture™ philosophy allows integrators to install gear into a steel frame and hang furniture grade finishing panels after the integration is completed.

 

What is a millworker's kit?


A millworkers' kit is a set of drawings, hardware and instructions that allow 3rd party furniture makers to produce finishing kits for our frames.

 

What is Lever Lock™?

Lever Lock™ is our patented and tool-less small device mounting and cable management system. It is available in the following furniture solutions:

 

HUB

 

L5 Series Lecterns

 

TechPed™

 

FlexView™ Carts & Stands

 

VTC Carts

 

T5 Series Conference Tables

 

 

How do I see my price?

Log in by clicking the link in the upper right hand corner of the site. If you don't see the price you expect when you are logged in, contact us.

 

What are the differentiating characteristics of the Moderno/Sota/Klasik styles?

 

The different features of each of the styles can be seen here.


Can Middle Atlantic match the finish of my existing furniture?

 

Yes, we can match a finish with our veneer finishing kits. Middle Atlantic can also access additional colors from Wilsonart, Formica and Nevamar or other manufacturers- just ask!


Does Middle Atlantic offer Design Service?

 

Yes, we can assist you in making sure our products will support your system requirements. Please contact us.

 

What does my C5 Series Credenza finishing kit part number mean?

 

We've changed the part numbers to ensure accuracy in both the ordering and production process. The unique suffix at the end of the part number distinguishes your design from the millions of other possible designs, and we believe this new system will result in a smoother process.

 

How can I order a C5 Series Credenza?

 

C5 Series Credenzas can be designed, quoted and ordered through our web-based configuration tool. Create a project in our configuration tool and add a design for a C5 Credenza (located under the "Furniture" option). Customize your C5 Series credenza for the requirements of your installation and when done, generate a quote. Direct dealers with purchasing access on middleatlantic.com may purchase to this quote. All other customers can provide the generated quote to their distributor, or call us for help purchasing at 800-266-7225.