Middle Atlantic Products - Rack Tools Transition

RackTools to
Configurator transition

Effective May 31, 2017, we will no longer be updating our RackTools software and we will be shifting design support to our web-based Configurator on middleatlantic.com. You will no longer be able to design in RackTools, however, your files can continue to be accessed with the free file viewer software. Although RackTools has been a reliable design platform for over 10 years, our website's design capabilities offer many of the features of RackTools as well as the added ability to generate an official quote, purchase online, and have your rack assembled to match your configuration. You can also access your projects and designs from any browser at any time. We are excited about the features and capabilities of our website Configurator and we will continue to provide optimal support for your design needs.

To help ease in the transition, we have created some helpful resources below. These resources include information on how to transition your projects over to the Configurator. Feel free to contact us any time with any additional assistance you may need.

Learn about the Middle Atlantic Experience
Unlock features and enhance your middleatlantic.com experience by creating a login today.
LEARN MORE
Configurator FAQ
View frequently asked questions about our Configurator.
LEARN MORE
Configurator Quick Start Guide
View the Configurator Quick Start Guide.
DOWNLOAD NOW

RackTools Transition FAQs

View frequently asked questions about the RackTools to Configurator transition below and contact us with any additional information you may need.

Why are we moving away from RackTools?

When will RackTools stop working?

How will I access my RackTools files after the software stops working?

How do I use the middleatlantic.com configurator?

I don't see my direct pricing using middleatlantic.com. What should I do?

How do you configure multiple racks using middleatlantic.com?

 

Why are we moving away from RackTools?

Although RackTools has been the gold standard for over 10 years, we know that the software has its limitations. We are now transitioning users to utilize our web-based configuration tool, the Configurator, which offers features superior to the RackTools experience. With the Configurator, you'll have exclusive access to create, save and view designs on any browser at any time.


 

When will RackTools stop working?


The RackTools software will be shut down on May 31, 2017. However, you won't lose your designs. We will provide access to a RackTools file viewer before the May 31st shutdown and you will be able to view your renders on this platform indefinitely.

 

How will I access my RackTools files after the software stops working?


Once the RackTools software is shutdown, you will have access to your files using the free file viewer software, which will be provided prior to shutdown. We can also convert your most frequently used RackTools design files into a middleatlantic.com project at no cost.

 

How do I use the middleatlantic.com configurator?


This Quick Start Guide will give you an overview on how to use the website in a manner similar to how you might have been using RackTools. Our Configurator FAQ page also provides full demonstration videos as well as frequently asked questions about our Configurator. Additional assistance is available by live chat or by calling us on the phone - 800-266-7225, 8AM-8PM Eastern, Monday-Friday.

 

I don't see my direct pricing using middleatlantic.com. What should I do?


Drop us a line here and we will assist you.

 

How do you configure multiple racks using middleatlantic.com?


At this time, middleatlantic.com will allow you to design one rack at a time. You can, however, have multiple rack designs as part of any project and a project is quoted all at once.